How do you write a helpful vendor review?

Be specific about what you're reviewing

Instead of "great service," write "they delivered three days early and responded to questions within hours." Instead of "poor quality," write "the paint started chipping after two months despite being told it would last five years." Concrete details help readers understand your experience.

Mention the full timeline

When did you hire them? How long did the work take? Were there delays? This context helps other customers see if timing works for them. "Fast turnaround" means different things—days versus weeks.

Describe the actual outcome

Focus on results. Did the product work as promised? Did the service solve the problem? Did it last? This is what future customers care about. Skip subjective language and describe what happened.

Include relevant context

Was this a simple project or complex? Were there complications that arose? Acknowledge context that affected their performance: "They handled the unexpected structural issue professionally and didn't charge extra."

Be fair about price

Don't pan a vendor for being expensive if they provided high quality and fast service. Price is only meaningful with context. Say: "Expensive at 500 dollars, but the quality was exceptional and worth it to me."

Skip venting, focus on information

Reviews fueled by emotion aren't helpful. Stick to facts: what you hired them for, what they delivered, what happened afterward. This approach benefits the vendor, other customers, and your credibility as a reviewer.